Returns & Exchanges
At Elave Skincare, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return unopened products within 30 days for a full refund or exchange.
Submit a Request
Contact our customer care team via email with your order number and the reason for your return to receive a Return Authorization.
Prepare Your Package
Securely pack the unused items in their original packaging, ensuring the product seals remain intact to qualify for a refund.
Ship the Items
Affix the provided return label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing