Frequently Asked Questions
Everything you need to know about Elave Skincare and your orders.
Are Elave Skincare products suitable for sensitive skin?
Yes, all Elave products are specifically formulated to be hypoallergenic and free from harsh chemicals, perfumes, and dyes, making them ideal for sensitive and eczema-prone skin.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging for a full refund, minus shipping costs.
Do you test your products on animals?
No, Elave Skincare is proudly cruelty-free. We do not test our finished products or ingredients on animals, nor do we commission third parties to do so.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.